Some members have reported receiving calls that appear to originate from Y-12 Federal Credit Union. Please remember that phone numbers can be spoofed. Even though a call appears to come from us, that doesn’t mean you are actually talking to a credit union representative.
Y-12 FCU will NEVER call you to request sensitive information, including your card number, PIN, or CVV code. We already have this information, so at most we may ask you to verify the last few digits. We will also not ask for any codes that are texted to your phone. Callers asking for this information are scammers attempting to trick you into providing these details.
In addition, some members have reported receiving texts stating a payment was unsuccessful, their card is now blocked and to call them to have it unblocked. Do not respond to these types of texts. These are also scammers trying to trick you into providing your financial information.
When in doubt, hang up and call the credit union at 865-482-1043 or 800-482-1043. If you believe you have already given your information to someone in error, please call us to report the incident, review your transactions, and replace your card if necessary.
If you receive a call from anyone asking for your full debit or credit card number, expiration date, your 3-digit CVV code, or your PIN, please hang up and call us immediately at 865-482-1043 or 800-482-1043 to report the incident, review your transactions, and report the card information stolen if necessary.
After hours numbers for debit and credit cards is 1-866-839-7482.