Y-12 Federal Credit Union
Oak Ridge, TN 37830
Member Service Center
Monday - Friday 8:30am to 5:30pm
Saturday 8:30am to 12:00pm
Lost or Stolen Debit/Credit Cards
If your debit card is lost or stolen or you notice suspicious transactions, you can turn off your debit card in our Mobile App by selecting Card Controls from the meun and in Online Banking under the Services tab. If you find it a few minutes later, simply turn it back on. If not, contact us or come into any branch for a new debit card.
You may also report a lost or stolen Debit Card during business hours by contacting our Member Service Center at 865-482-1043. For after business hours, please call 1-866-839-7482.
To report a lost or stolen VISA Credit Card, please call 800-449-7728.