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If your debit card is lost or stolen or you notice suspicious transactions, you can turn off your debit card in our Mobile App by selecting Card Controls from the meun and in Online Banking under the Services tab. If you find it a few minutes later, simply turn it back on. If not, contact us or come into any branch for a new debit card. You may also report a lost or stolen Debit Card during business hours by contacting our Member Service Center at 865-482-1043. For after business hours, please call 1-866-839-7482. To report a lost or stolen VISA Credit Card, please call 800-449-7728.
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If you have specific questions about your account, please log into Online Banking or Mobile Banking and use the Message feature to send us a secure message.
Chat with us to get your questions answered in real time. Look for the blue Live Chat icon on many pages of our website.
If you have a general question, send us an email at Y12info@Y12FCU.org.
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Speedbump Modal Called Incorrectly!
Simple Modal Called Incorrectly!