Phone Scam Fraud Alert - Be Aware
Posted on 7/12/2018
Some members have reported receiving calls stating they are from Y-12 Federal Credit Union's fraud department. The caller is falsely claiming that fraudulent charges have been made on a member’s account then asking for highly sensitive information including the card number, expiration date and the card’s 3-digit CVV security code.
If you receive a call from anyone asking for your full debit or credit card number, expiration date, your 3-digit CVV code, or your PIN, please hang up and call us immediately at 865-482-1043 or 800-482-1043
to report the incident, review your transactions, and report the card information stolen if necessary.
After hours numbers for debit and credit cards is 800-449-7728.
Please remember to never give out your card number, account number, PIN, or security code by phone, text, or email. Y-12FCU will not call to ask you to verify these numbers.
Protect your account by signing up for Fraud Alerts
within your online banking