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Y-12 News > Be aware of phone scams!
Be aware of phone scams!

Be aware of phone scams!
Posted on 7/22/2020

Some members have reported receiving calls that appear to originate from Y-12 Federal Credit Union.  Please remember that phone numbers can be spoofed. Even though a call appears to come from us, that doesn’t mean you are actually talking to a credit union representative.   

Y-12 FCU will NEVER call you to request sensitive information, including your card number, PIN, or CVV code.  We already have this information, so at most we may ask you to verify the last few digits.  We will also not ask for any codes that are texted to your phone.  Callers asking for this information are scammers attempting to trick you into providing these details. 
When in doubt, hang up and call the credit union at 865-482-1043 or 800-482-1043. If you believe you have already given your information to someone in error, please call us to report the incident, review your transactions, and replace your card if necessary.  Our after-hours phone number for debit and credit cards is 1-866-839-7482.
Remember to protect your account by signing up for Fraud Alerts within your online banking account.  



After clicking the CONTINUE button, you will be redirected to a web site that is not operated by Y-12 Federal Credit Union. Please review the website's privacy and security policies as they may differ from Y-12 Federal Credit Union.