New Call Center Menu Goes Live on 8/27
In an effort to serve members better through our Call Center, we are implementing a new menu system to help get callers to their intended party quicker. Beginning August 27th, members calling in to our Call Center will be greeted with a limited menu of options that will allow them to navigate quicker to their destination without having to wait for an attendant should one not be immediately available. The system will always allow the option to speak to a representative as needed so that no member is forced to use an automated system if they do not wish to.
Although we always want to provide personal service, members have been vocal in their desire for some self-service options in order to reduce the time spent on-hold. This new menu system is intended to meet that want.